1. Booking and Confirmation
All bookings must be confirmed in writing and accompanied by a completed booking form and a non-refundable deposit. The booking will be considered confirmed only upon receipt of this deposit and a written confirmation from Kata Travels India.
2. Payment Terms
- A non-refundable deposit (typically 25%) is required to secure your booking.
- The balance is due no later than 60 days before the trip start date.
- Bookings made within 60 days of departure require full payment at the time of booking.
- Payment can be made via bank transfer or other accepted payment methods communicated in advance.
3. Cancellations and Refunds
- Cancellations must be submitted in writing.
- The following cancellation fees apply:
- More than 60 days before departure: Deposit retained.
- 59–30 days before departure: 50% of total cost.
- Less than 30 days before departure: 100% of total cost.
- No refunds will be given for unused services or portions of the trip.
- Refunds, where applicable, will be processed within 45 days of written notice.
4. Changes by the Client
- Requests to modify bookings must be made in writing.
- Changes are subject to availability and administrative fees.
- Major changes may be treated as cancellations.
5. Changes by Kata Travels
- We reserve the right to make changes due to unforeseen circumstances.
- If significant changes are required, clients will be notified as soon as possible.
- If the trip is cancelled by us, a full refund will be offered.
6. Travel Insurance
- Travel insurance is highly recommended for all travelers, but not mandatory.
- We strongly advise securing a comprehensive policy that includes coverage for trip cancellation, interruption, medical emergencies, COVID-19, baggage loss, and personal liability.
- Kata Travels is not responsible for any costs or losses incurred as a result of not having appropriate travel insurance.
- It is the traveler’s responsibility to ensure the insurance purchased suits their specific needs.
7. Health and Safety
- Travelers must be in good health and capable of undertaking the itinerary.
- Kata Travels reserves the right to refuse participation to anyone deemed unfit.
- All travelers must comply with local health and safety regulations.
8. Visas and Travel Documents
- It is the responsibility of each traveler to obtain and carry valid passports, visas, vaccination certificates, and any other required documentation.
- Kata Travels provides general guidance but is not responsible for denied boarding or entry.
9. Liability and Responsibility
- Kata Travels acts only as an agent for hotels, transport companies, and other service providers.
- We are not liable for injury, loss, damage, accident, delay, or irregularity caused by third parties or force majeure events.
- Participation in the trip implies acceptance of inherent travel risks.
10. Complaints and Disputes
- Any complaints must be reported immediately to our local representative or team leader.
- Unresolved issues must be submitted in writing within 30 days of trip completion.
- Disputes will be governed by the laws of India.
11. Use of Images and Testimonials
- Kata Travels may use photos or feedback from the trip for promotional purposes unless otherwise requested in writing.
12. Data Protection
- Personal information will be handled in accordance with data protection regulations and used solely for the purpose of trip management and communication.
13. Special Conditions for Group Departures
- Group departures are subject to a minimum number of participants. If the minimum number is not met, Kata Travels reserves the right to cancel or reschedule the trip.
- In the event of cancellation due to low participation, a full refund will be offered or an alternative date will be proposed.
- Group-specific discounts or benefits may vary and are only valid for the designated departure dates.
- Travelers are expected to adhere to the group schedule and cooperate with the tour leader and fellow participants for smooth operation of the itinerary.
- Rooming is based on double occupancy unless otherwise specified. Single supplements may apply.
14. Acceptance of Terms
- Payment of deposit or full amount constitutes acceptance of these Terms and Conditions.